Buyer Protection
Buying a watch you haven’t seen in person takes some trust, so here’s how returns work.
Last updated: July 2026
You have two calendar days (48 hours) from delivery to inspect your watch and confirm it’s as described. If it isn’t, contact us within that window and we’ll arrange a return and a full refund.
Returns are accepted only when a watch is not as described. We don’t offer change-of-mind returns. Every watch is photographed individually and described in detail before you commit, and you can ask as many questions as you like before any money moves.
We encourage you to inspect the watch immediately on arrival and to photograph it before wearing it.
To be eligible for return, the watch must be in the same condition in which it was shipped, unworn beyond trying it on, unaltered, unsized beyond restoration, and returned with all original packaging, papers, tags, links, and accessories that were included.
Watches that have been worn, damaged, sized without the removed links returned, serviced, engraved, or otherwise altered are not eligible for return.
Watches sourced to your specific request, custom configurations, and special orders are final sale. When we source a watch, we have gone out and bought that piece specifically for you. This is confirmed in writing before you commit, never buried in fine print.
Sourcing requests require a deposit before the search begins: $500, or $1,000 for vintage watches, which we define as anything made before 2000. The deposit is credited in full toward your purchase and may be applied to any watch you buy from us, not only the piece originally requested. It is non-refundable if you choose not to complete a purchase. Deposit terms are confirmed in writing before any funds are sent.
Contact us first. Please don’t ship a watch back without talking to us. We’ll confirm the return, send a fully insured shipping label or instructions, and give you the return address. Watches returned without authorization or without adequate insurance travel at your own risk.
If the watch is not as described, or if there is any error on our end, we cover return shipping in full and fully insured. Since returns are only accepted in those circumstances, return shipping is never your cost.
Once the returned watch arrives and we’ve confirmed it’s in the condition we sent it, we issue your refund, usually within three business days. Refunds go back by wire, the same way you paid. We can’t refund bank or wire fees charged by third parties.
Authenticity isn’t tied to the return window. Every watch is guaranteed authentic for life under our Authenticity Guarantee.
When we buy or take a watch in trade, the offer we make is based on the watch matching your description. Once the watch arrives and is verified, payment is issued and the sale is final. If the watch differs materially from how it was described, we will contact you with revised terms, and you may accept the revised offer or have the watch returned to you fully insured at no cost.
If anything here is unclear, ask before you buy or ship. Call or text (360) 852-2182, email ryan@bigskytimepieces.com, or use our contact form. You’ll be talking to the owner.
Every watch is inspected and photographed before it ships, and every one is guaranteed authentic for life.
Read the guarantee