Every watch ships FedEx Overnight, fully insured Any reference sourced, typically within 24 hours Read our reviews, rated 5.0 on Google

FAQ

Frequently Asked Questions

The questions we get asked most. If yours isn’t here, just ask.

Buying From Us

How a purchase works.

01How do I buy a watch from you?+

Call, text, email or use the contact form. We’ll send photos of the exact watch, tell you what condition it’s in, and give you a firm price. Once your wire clears, it ships overnight, fully insured.

02Why isn’t there a “buy now” button?+

Every sale starts with a conversation, so you know who you’re buying from and have everything in writing before you pay.

03Is the site your current inventory?+

The Available Now page is, and every photo on it is ours. The Collections pages show examples of references we can source for you.

04Will I see photos of the actual watch?+

Always. You get unedited photos of the exact watch, and we’re happy to do a video call with it in hand.

05Do you negotiate on price?+

Our prices start fair, so there’s not much to negotiate. If you’re buying more than one watch or trading one in, ask.

06Can I reserve a watch while I arrange payment?+

Yes. A deposit, or proof that your wire has been sent, will hold it.

07I’ve never bought a watch this way before. How do I know it’s safe?+

Check us out first. Our Google reviews, sold watches and Instagram are all public, and we’re happy to put you in touch with a past client.

08How fast do watches sell?+

Popular references often sell the day they’re listed. New arrivals go to Instagram first, or tell us what you’re after and we’ll reach out when one comes in.

Authenticity and Condition

What we check and what we disclose.

01Are your watches authentic?+

Yes. Every watch we sell is guaranteed authentic for life under our Authenticity Guarantee.

02How do you verify a watch?+

Before anything ships, we check the case, dial, movement and bracelet against factory specifications for that reference and year, verify the serial numbers, and test every function.

03Can I have the watch inspected by my own watchmaker?+

Of course. Take it to any independent watchmaker or authorized service center you like.

04How do you describe condition?+

In detail, including polishing, service history, any aftermarket parts, and marks or wear. Nothing in the box should surprise you.

05Has the watch been polished?+

We’ll always tell you. If you want an unpolished case, say so and we’ll only show you watches that have one.

06Do you sell watches with aftermarket parts?+

Rarely, and it’s always stated in the listing. If a listing doesn’t say aftermarket, the watch is factory original.

07Do your watches come with box and papers?+

Many do. Every listing spells out what’s included, down to the tags and extra links.

08Is a watch without papers worth buying?+

Often, yes. Papers get lost all the time, especially on older watches, and have nothing to do with authenticity. It should just cost less than a full set, and ours are priced that way.

Payment

How payment works.

01What payment methods do you accept?+

Bank wire. It’s the standard for watches at this level and the safest option for both sides.

02How do I protect myself from wire fraud?+

Always confirm wire details by phone, at a number you’ve verified, before sending money. We’ll never change wire instructions by email, so if anything looks off, call (360) 852-2182. We only ever reach out through our official contact channels.

03Will I be charged sales tax?+

Montana has no general sales tax. Whether tax applies depends on where you are, and anything owed is on the invoice before you pay.

04Is my personal information safe with you?+

Yes. We only collect what a sale requires and never sell or share it. Details are in our Privacy Policy.

Shipping and Delivery

How your watch gets to you.

01How do you ship?+

FedEx Overnight, insured for the full purchase price, with a direct signature required.

02Who pays for shipping and insurance?+

It’s included and confirmed before you buy, so there are no surprise charges.

03How long does delivery take?+

Watches ship the same or next business day after payment clears and arrive overnight. We don’t ship on weekends or holidays.

04Do I have to sign for the package?+

Yes. Have it sent somewhere someone will be, like your office, or held at FedEx for pickup. Never authorize it to be left unattended, since that voids the insurance.

05Is the packaging discreet?+

Yes. Nothing on the box shows the brand, contents or value.

06What if the package is lost or damaged?+

The watch is our responsibility until you sign for it, and we handle any claim. Check the box before signing and note any damage with the driver.

07Do you ship internationally?+

Case by case, depending on customs, duties and insurance. Ask before you buy.

Returns and Refunds

What happens if it isn’t right.

01What is your return policy?+

Returns are accepted only if a watch isn’t as described. Let us know within 48 hours (two calendar days) of delivery and we’ll arrange the return and a full refund. We don’t accept change-of-mind returns. Full terms are on the Returns and Refunds page.

02What condition does the watch need to be in to return it?+

The same as it arrived: unworn, unaltered, and with everything it came with.

03How do I start a return?+

Call or text us first and we’ll send a fully insured return label. Please don’t ship a watch back without talking to us.

04Who pays return shipping?+

We do. Returns only happen when a watch isn’t as described, so it’s never your cost.

05How long do refunds take?+

Usually within three business days of the watch arriving back with us, sent by wire.

06Are sourced or special-order watches returnable?+

No. They’re final sale, since we bought the watch specifically for you, and we confirm that in writing before you commit.

Selling, Trading and Consigning

Getting a fair number for the watch you already own.

01How do I sell my watch to you?+

Text photos and details to (360) 852-2182 or use the Sell or Trade form. You’ll usually have an offer the same day.

02How do you decide what to offer?+

We use recent sales of your reference in similar condition.

03How fast do I get paid?+

By wire, the same day your watch arrives and checks out.

04How do I ship my watch to you safely?+

We’ll send a prepaid, fully insured FedEx label. Please don’t ship without it.

05What if my watch isn’t quite as I described it?+

We’ll call you with a revised offer. If you’d rather not take it, we’ll send the watch back insured, at our cost.

06Will you buy a watch without box and papers?+

Yes. Papers add value, but we buy watches without them all the time.

07Can I trade my watch toward another one?+

Yes, and it’s often the simplest way to go.

08Do you take watches on consignment?+

Yes. You keep 91% of the sale and we handle the rest. Everything is agreed in writing before we take the watch. See how consignment works.

Sourcing a Specific Watch

If you can name it, we can usually find it.

01Can you find a watch that isn’t on your site?+

Yes, that’s most of what we do. Send the reference, dial, year and budget, or start on the Source a Watch page.

02How long does sourcing take?+

Usually about a day for current references. Rare and vintage pieces take longer, and you’ll get a realistic estimate up front.

03Is there a deposit to source a watch?+

Asking is free. To start the search, we take a $500 deposit, or $1,000 for vintage (made before 2000).

It’s credited in full toward any watch you buy from us, and it’s non-refundable only if you don’t buy. Sourced watches are final sale.

04Can you find discontinued or vintage references?+

Yes, and that’s where an independent dealer has the edge. Vintage takes a little longer because every piece gets checked for redials and replaced parts.

05Can you get me a brand-new, current-production watch?+

Often, yes, with no waitlist or purchase history required.

Warranty, Service and Care

What’s covered and who to call.

01Does the manufacturer’s warranty transfer to me?+

If there’s time left on it and the warranty card is included, it generally stays with the watch. Every listing tells you what paperwork comes with it.

02Do you provide your own warranty?+

Every watch is covered by our lifetime Authenticity Guarantee, and its condition is fully disclosed before you buy.

03Has the watch been serviced?+

We’ll share any service history we know of, and anything that needs work is reflected in the price.

04Do you service or repair watches?+

No, we’re a dealer. For service, we’d recommend the brand’s service center or a good independent watchmaker.

05Can you size the bracelet?+

We don’t size bracelets ourselves. If you’re local, we can refer you to a place that sizes them for free. Otherwise, your local jewelry store can do it.

06Is the watch water resistant?+

Treat any pre-owned watch as untested unless we’ve confirmed it’s been pressure tested. If you plan to swim with it, let us know before it ships.

07Who do I call if something comes up later?+

The same number, (360) 852-2182. The owner answers.

About Big Sky Timepieces

Who you’re dealing with.

01Who am I actually dealing with?+

Ryan, the owner, from your first message through delivery and after.

02You don’t have a storefront. How do I know you’re a real business?+

Big Sky Timepieces LLC is a registered company operating in Montana and a vetted member of a private dealer network. Skipping the storefront keeps that overhead out of your price.

03Where are you located?+

Whitefish, Montana. We meet in person by appointment and ship anywhere in the US.

04Why buy from an independent dealer?+

There’s no waitlist and no purchase history required, and you can buy discontinued references an authorized dealer can’t sell you.

05What if my question isn’t answered here?+

Just ask. Call or text (360) 852-2182, email ryan@bigskytimepieces.com, or use the contact form.

No Answers Matched That

Try a shorter word, or just ask us. You’ll be talking to the owner, and no question is too basic.

Ask Your Question Call or Text (360) 852-2182

Still Have a Question?

Call or text (360) 852-2182 and you’ll get the owner.

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